Vancouver, Burnaby & BC area, Customer Comments
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Protection against behaviors likely to irritate and enrage customers:
1. Apathy. Do not act as though you are bored with your job or customers.
2. Coldness. Convey to the contrary, lost of eye contact, warm smiles, and
friendly greetings.
3. Graciousness. Being condescending, "I know that it is difficult to
understand the instructions Mr. Sum" - is aimed directly at the customer's pride.
4. Robotism. Do not treat the person as a client. They are unique, and expects
to be treated as an individual.
5. The brush-of. The classic brush-offs are “That is not my department” and
“There is nothing I can do”
6. The rule book. “Do not become the rule book!” “Do not be someone who
looks at the policies to find out what you can do. Be someone who looks at the
policies to find out what can not be done and then finds a way to do It”
7. The run-around. Whenever possible, find the answers yourself, rather
than sending customers with problems to someone else. If you must do so, give
them your full name so they have a reference point to which they can return.
Below are comments that we have received from our customers:
Jan 26, 2008
A+ Service Andy's service is simply the best, clean, professional job. I had bad experience with many services I called in the past. Thanks, Andy's Appliance
Tom
Sep.27 2009
A few years ago you installed a washing machine in my place and now I think I need a new dryer since it is "squeaking" terribly as it rotates. Tel. 604-
Steve
Oct 12, 2009
Refuses to come to downtown As someone else pointed out, the guy might be good, but he's too much of a star. He refused to come to my place in downtown because I didnt have a parking stop set aside for him. What is him? The King of England?
hahhett
Dec.28 2009
Hello Andy,
Thank you for fixing our washer on such a short notice (and during holidays).
Happy Holidays,
Abey & Marek
February 21, 2010
Subject: Success and thank you (refrigeration)
Hi Andy,
Not only did you solve the problem when my refrigerator stopped working by replacing the electronic board, when the rattling noise occurred you came back and did everything you could think of to resolve that tricky problem. It was successful. The refrigerator is working perfectly and there is no disturbing noise. In 1999 you worked on my previous refrigerator and I am very pleased that your repair services are still available. Your commitment and skill make you an excellent resource for appliance and refrigeration repairs.
Many thanks,
Kathy B.
March 06, 2010
Thank you again for the speedy service! (refrigeration)
Jennifer S.
March 15, 2010
Thank you very much for very good work! (garburator)
Mr. Mark S.
August 26, 2010
HI"
We have a problem here on our washer and dryer combo.
First it made really loud sound when it tumble and then shortly after, drum won't spin just making buzzing sound.
Then, now it is not working at all. No sound, no movement.
We read good comments about your service on the internet, and we think you are the most reliable person to ask for repairing in vancouver.
So please contact us as soon as you get this message.
James: 778-
Julia: 604-
Address : 4028 - (Vancouver)
We hope you can come here and look what is going on our dryer as soon as possible. ^^;;
Thanks.
September 17, 2010
Hello Andy
We are having some trouble with our appliances.
Our main issue is with our Maytag A506 washer (circa 1987). Since yesterday it does not seem to be draining properly. Some of the water drains, but there is still water in the tub when the spin cycle is finished. I don't think the drainage hose is blocked. Also last night the dial seemed to continue on to the permanent press cycle after finishing the regular cycle, although that has not been a consistent problem.
We are also having less serious issues with our fridge, but thought perhaps both problems could be addressed during one visit.
The fridge is an Ingliss System 2000 model # ILT-75000 (circa 1990). It generally works, but it has a tendency to freeze items, especially our milk, and especially we think in the summer. It is already on the warmest setting. Also the light does not work despite a new bulb.
I would appreciate any advice and insight you could offer, and an estimate of cost for a service call and repair if possible.
Thanks
Michael
Park Drive
Vancouver
Apr 14, 2011
Called Andy to service the washer. He was very professional. Diagnosis the problem step by step and didn't make any crazy promises. The diagnostic was correct and washer repaired. He cleaned everything and even wear booties for his shoes. Even shared a few tips to maintain our washers and dryer. Professional, knowledgeable and clean.
Shopper G
February 13, 2011
Hi Andy,
About a year ago you came in fixed my dryer unit because it was making
a bad noise. Now, the water level knob broke off my washer/dryer unit
a few days ago. Do you sell a replacement knob or know where I could
buy one from?
Picture is attached, the one on the right is fine but the one on the
left broke off, both knobs are the same.
Thanks
- Jeremy
February 26, 20011
hi Andy,
hi Andy, i wonder how much will you charge for replacing/installing an old dishwasher (build-in and range hood). I will buy the hood and dishwasher at HomeDepot or do you have a any recommendation (used on will also do if it is working and price is good) Please let me know your going rates (call me at 604-) or any recommendation where to buy them. I would like to do business with you/your company. thanks,
henry 604.
August 18, 2011
Andy showed up on time, with his son. He didn't pull punches and told me how much it would be to fix, and that alone made me happy. He could've fixed it piece by piece, charging me bit by bit, but he was honest and clear.
August 18, 2011
Hi Andy,
I just wanted to thank you for doing such a great job fixing our dishwasher. I know it was a bit tricky but it all works great now!
Monica
August 27,2011
Good service. Appointment was easy to make over the phone, he called the night before to confirm the morning appointment, and arrived promptly as scheduled. As others have mentioned, he wore protective boots over his shoes before entering my home. His diagnosis was honest and to the point. I wouldn't hesitate to call him again when required.